OUR WARRANTY PROCESS IS EASY.
Product Registration
Warranty Steps and Guides
1. Register your products by logging in online onto our website and filling out the warranty form. This will ensure that your coilovers are registered with us, making it easy for us to find your name in our system should you need warranty coverage.
2. If your coilover is having an issue, give us a call to discuss what may be causing the issue first. Most of the time, any type of noises you may be hearing can be easily fixed at home by tightening a screw or adjusting the pre-load on the spring. For more information, you can always check out our videos online for easy to follow tutorials. This can save you time and money.
3. Once it is determined where the source of the issue is, you can either send us in your entire coilover for us to inspect. Or, you can place a deposit via Paypal first, and we will ship you a new shock as a replacement. You will be responsible for the shipping fees of sending us back your original shock. We will examine it, and put it on our shock dyno to see if there is anything wrong with the shock. If the shock is found to be malfunctioning in any way, we will refund your full deposit via Paypal. In the case that the shock is actually working properly, and no issues were found on our shock dyno, we will keep the full amount of your initial deposit as payment for the new shock that was sent to you initially. Please note that the customer is responsible for re-assembling the coilover once a new shock/re-serviced shock has been sent.
4. Our warranty process can take up to 5 business days, so please be aware of the possible downtime. This does not include the time for shipping. We will do our very best to service your coilovers in a timely fashion and get them back to you.
5. Five8 Industries is NOT responsible for any incurring costs due to any warranty or non-warranty related issues with our products. This includes but not limited to any parts and labor costs associated with installation or removal of any products.
6. Five8 Industries is NOT responsible for any fees associated with vehicle rentals, Uber/Lyft/Taxis, or any other alternative modes of transportation while your vehicle is down due to warranty claims.
7. Normal wear and tear on parts will NOT be covered under our warranty.
8. Damage caused by accidents, error in installation, any damage caused by retro-fitting applications onto other vehicles, damage from road debris, natural causes, or damage caused by other aftermarket products are not covered by our warranty.
9. Our Lifetime Labor Warranty only covers our labor fees associated with assembling and disassembling Five8 Industries and RiactionUSA products. Costs associated with parts that are not covered under warranty is the sole responsibility of the customer.
10. All Five8 Industries and RiactionUSA products are intended for off-road use only. Please check your local laws before purchasing any of our products.
11. If you have any questions regarding our warranty or warranty process for Five8 Industries, please feel free to give us a call. We will be happy to answer any and all questions.
Warranty Terms
All Products covered under warranty must be purchased NEW.
Warranty is not transferrable between owners.
Riaction USA warranty will only cover parts found to be defective due to workmanship or manufacturer defects.
Riaction USA warranty will not cover parts that are worn from normal wear and tear, neglect, or modified use.
Riaction USA warranty will not cover parts that were applied to vehicles other than the intended vehicle application listed for the product style.
Riaction USA warranty will not cover parts that have been modified, customized, painted, dented, rusted or damaged due to installation, or improper adjustment/tuning.
Riaction USA warranty will not cover parts that make noise. This includes but not limited to: squeaks, creaks, clunks.
Excessive lowering of vehicle and/or modifications outside the scope of approved product application will not be covered under warranty.
Riaction USA reserves the right to reject any warranty claims due to unsatisfactory claim, fraudulent parts, distressed parts, or parts not purchased through an authorized Riaction USA distributor.
Customer is responsible for shipping on any product back for warranty purposes.
Any products that are deemed NOT covered under warranty, Customer will be responsible for the cost of shipping the product back. This includes but not limited to, new replacement parts, shocks, etc.
All warranties are shipped via Standard Ground within the Lower 48 states. Any other shipping methods (overnight, 2-day, etc) will be subject to current shipping rates at that time.
Warranties only cover Five8 Industries / RiactionUSA products.
For OFF ROAD use only.
Warranty CLAIM Form
RETURN POLICY
Returns may be authorized for unused/uninstalled products within 14 days after delivery of your order.
The following rules apply:
Products must be in original packaging and in new condition.
Any product that was used or fully/partially installed is non-returnable.
Shipping Fees are non-refundable.
Order cancellations can only be requested prior to shipment without incurring a fee.
A 15% restocking fee will apply to all approved RMA products within the return period.
DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
In the event your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use or install the product while we review you claim. All defective or shipping damage claims must be reviewed by the tech department to confirm the damage is not a result of an improper installation attempt or abuse. If a shipping courier (UPS, USPS, etc) caused the damage, we will begin a damage claim with that courier.